Frequently Asked Questions
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
What exactly is an eSIM?
An eSIM serves as a virtual SIM card enabling you to set up a mobile plan provided by your carrier without needing to use a physical nano-SIM.
What steps are involved in activating my eSIM?
Activating your eSIM is as easy as following these 3 steps: 1) Indicate your preferred destination 2) Pick a suitable data plan 3) Scan the QR code with your device.
Can you clarify the variance between a physical SIM and an eSIM?
While a physical SIM involves a small chip that you insert into your device, an eSIM functions as a digital SIM enabling you to activate a mobile plan offered by your carrier without requiring a physical nano-SIM.
How can I determine if my phone is compatible with eSIM technology?
To find out if your device supports eSIM, please refer to our list of compatible devices on the supported phone page.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.